Incident Schedule Management

Incident Schedule Management enables teams to organize, assign, and maintain on-call rotations to ensure timely response to incidents. It provides the ability to retrieve schedules for specific customers, create new team-based on-call schedules, update existing schedules, and remove outdated ones.

This system ensures that there is always designated coverage, reducing response delays and improving operational resilience during both business hours and off-hours.

Key capabilities:

• Customer-specific scheduling — Retrieve on-call schedules assigned to specific customers or organizational units.
• Team shift planning — Set up recurring or custom schedules to ensure 24/7 availability across teams.
• Flexible updates — Adjust existing schedules to accommodate team changes, holidays, or escalations.
• Schedule cleanup — Remove outdated or inactive shifts to keep on-call rosters current and reliable.