Incident Tracking

Incident Tracking provides the core functionality for creating, retrieving, and managing incidents across your organization. It enables teams to maintain operational visibility, respond quickly to disruptions, and log resolution activity within a structured incident lifecycle.

Through this system, you can:

• Verify system status — Use a dedicated endpoint to check whether incidents are currently active or resolved.
• Retrieve incident history — Fetch incidents by team or ID to audit past events or understand ongoing issues.
• Create new incidents — Manually trigger incidents for internal reporting or unmonitored events.
• Update incident details — Modify descriptions, status, and resolution notes to reflect progress and final outcomes.
• Track incident actions — Review automated or manual actions associated with each incident to understand how it was handled.

This comprehensive structure supports centralized incident tracking, whether events are triggered automatically through rulesets or manually by your team.